Thank you for shopping with us. We value customer satisfaction and strive to provide a smooth and reliable shopping experience. Please review the following Return & Refund Policy carefully before making a purchase.

By placing an order through our website, you agree to the terms outlined below.

1. Eligibility for Returns

Customers may request a return or refund under eligible circumstances within 14 days after receiving the order.

To qualify for a return, items must meet the following conditions:

• Unused and unopened
• In original condition
• Returned in the original packaging
• Not damaged due to customer misuse
• Accompanied by proof of purchase or order confirmation

For hygiene and safety reasons, products that have been opened, used, altered, or damaged after delivery may not be eligible for return unless the item arrived defective or incorrect.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Opened or used fragrance products
• Items damaged through improper handling
• Products without original packaging
• Clearance or final sale items
• Gift cards or promotional items
• Customized or personalized products

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged during shipping
• Defective
• Incorrect
• Missing from your order

Please contact us within 7 days of delivery and provide:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

After review and verification, we may offer:

• A replacement
• A partial refund
• A full refund
• Store credit, where applicable

4. Return Request Process

To request a return or refund, please contact us via email:

bokekeji@outlook.com

Please include the following information:

• Full name
• Order number
• Product name
• Reason for return
• Supporting photos if applicable

Our customer support team will review your request and provide further return instructions if the request is approved.

Returns sent without prior authorization may not be accepted.

5. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

• A defective product
• A damaged shipment
• An incorrect item sent by us

We recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments.

Original shipping fees are generally non-refundable unless otherwise required by law.

6. Refund Processing

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be processed to the original payment method within a reasonable processing period depending on your payment provider or financial institution.

Refund timing may vary based on:

• Payment provider processing times
• Banking institution procedures
• International transaction delays

7. Order Cancellation

Orders may only be canceled before they have been processed or shipped.

Once an order has entered processing or shipment status, cancellation requests may no longer be possible.

To request cancellation, please contact:

bokekeji@outlook.com

as soon as possible after placing the order.

8. Refused Deliveries

If a customer refuses delivery without authorization or fails to receive the package due to incorrect shipping information provided at checkout, additional shipping or handling charges may apply.

Refunds for refused shipments may be reduced by shipping and processing expenses.

9. Exchange Policy

We may offer exchanges for eligible products in cases such as:

• Wrong item received
• Defective products
• Damaged goods

Exchange requests are subject to product availability.

If a replacement item is unavailable, an alternative resolution such as a refund or store credit may be offered.

10. Fraud Prevention

To protect customers and prevent fraudulent activities, we reserve the right to:

• Request additional verification information
• Deny suspicious refund claims
• Limit excessive return activity
• Refuse service where abuse of the policy is identified

11. Changes to This Policy

We reserve the right to modify or update this Return & Refund Policy at any time without prior notice.

Changes will become effective immediately upon posting on this page.

Continued use of the website following updates constitutes acceptance of the revised policy.

12. Contact Information

For questions regarding returns, refunds, exchanges, or cancellations, please contact:

Bozhou Boke Network Technology Co., Ltd.
Room 1313, Kangmei Building, Intersection of Yangsheng Avenue and Jian’an Road, High-Tech Zone, Bozhou, Anhui, China

Email: bokekeji@outlook.com