Below are answers to the most common questions about ordering, shipping, payments, returns, and product information. If you need further assistance, please contact us at bokekeji@outlook.com.

1. What products do you sell?

We mainly sell general consumer goods, including fragrance products and other everyday merchandise available through our website. Product availability may vary depending on stock and demand.

2. How can I place an order?

You can place an order by:

1. Selecting the product you want
2. Adding it to your cart
3. Proceeding to checkout
4. Filling in your shipping and contact information
5. Completing payment

Once your order is confirmed, you will receive an order confirmation email.

3. Can I modify or cancel my order?

Orders can only be modified or canceled before they are processed or shipped.

If your order has already entered processing or shipping status, cancellation may no longer be possible.

Please contact us as soon as possible at bokekeji@outlook.com.

4. How long does shipping take?

Estimated delivery times:

• Processing time: 1–5 business days
• Shipping time: 7–30 business days (depending on destination)

Delivery times may vary due to customs, logistics, or external delays.

5. How can I track my order?

Once your order has been shipped, we will provide a tracking number if available.

You can use the tracking number to monitor your shipment through the carrier’s website. Tracking updates may take some time to appear.

6. Do you offer international shipping?

Yes, we may offer international shipping to selected countries and regions.

However, availability depends on logistics, carrier restrictions, and customs regulations.

7. Why is my order delayed?

Delays may occur due to:

• High order volume
• Customs clearance procedures
• Weather conditions
• Carrier delays
• Incorrect shipping information

We appreciate your patience and will assist you if needed.

8. What payment methods do you accept?

We accept various secure payment methods through third-party payment processors, which may include:

• Credit/Debit cards
• Other online payment methods depending on your region

All payments are processed securely.

9. Is my payment information safe?

Yes. Payment transactions are processed through secure third-party providers.

We do not store full credit card details on our servers.

10. What is your return policy?

We accept returns within 14 days of delivery for eligible items.

To qualify, items must be:

• Unused and in original condition
• In original packaging
• With proof of purchase

Please refer to our Return & Refund Policy for full details.

11. What should I do if I receive a damaged or wrong item?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Send us:

• Order number
• Photos of the product and packaging
• Description of the issue

Email: bokekeji@outlook.com

We will provide a suitable solution such as replacement or refund after review.

12. Do I need to pay customs fees?

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer.

13. Can I change my shipping address after ordering?

If your order has not yet been shipped, we may be able to update your shipping address.

Please contact us immediately at bokekeji@outlook.com.

Once shipped, the address cannot be changed.

14. What if my package is lost?

If your package is significantly delayed or suspected lost, please contact us.

We will work with the shipping carrier to investigate the issue and provide assistance where possible.

15. How can I contact customer support?

You can contact us anytime at:

Email: bokekeji@outlook.com

We typically respond within 24–72 hours on business days.