Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our website.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

Orders are typically processed within 1–5 business days after payment has been successfully confirmed.

Processing time may vary depending on:

• Product availability
• Order volume
• Payment verification
• Public holidays
• Unexpected operational delays

Orders are not processed or shipped on weekends or public holidays unless otherwise stated.

Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information if available.

2. Shipping Destinations

We may offer shipping to selected domestic and international destinations.

Shipping availability may vary depending on:

• Carrier restrictions
• Customs regulations
• Local laws
• Product limitations
• Delivery accessibility

Certain regions or countries may not be eligible for shipping at certain times.

3. Shipping Methods and Delivery Time

Delivery times are estimates only and may vary based on destination, customs processing, local courier operations, weather conditions, and other external factors.

Estimated delivery timeframes may include:

• Standard Shipping: approximately 7–20 business days
• International Shipping: approximately 10–30 business days

Actual delivery times may differ and are not guaranteed.

Delays caused by customs inspections, transportation disruptions, carrier delays, or force majeure events are beyond our control.

4. Shipping Fees

Shipping costs are calculated at checkout based on factors such as:

• Delivery destination
• Shipping method selected
• Package weight and dimensions
• Promotional shipping offers

Any applicable shipping charges will be displayed before completing the order.

5. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, VAT, or additional fees may be imposed by the destination country.

Customers are solely responsible for any applicable:

• Customs duties
• Import taxes
• Clearance fees
• Government charges

We are not responsible for delays or additional costs caused by customs procedures.

6. Order Tracking

Where tracking services are available, customers may receive tracking details after shipment confirmation.

Please note that tracking updates may take time to appear depending on the shipping carrier and destination country.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delivery failures, delays, or additional costs caused by:

• Incorrect addresses
• Incomplete address details
• Invalid contact information
• Failure to receive the package

If an order is returned due to incorrect shipping information, additional shipping fees may apply for reshipment.

8. Lost, Delayed, or Damaged Shipments

If your package is lost, delayed, or arrives damaged, please contact us as soon as possible.

While we will make reasonable efforts to assist in resolving shipping issues, we are not responsible for delays caused by:

• Shipping carriers
• Customs inspections
• Weather conditions
• Transportation disruptions
• Events beyond our reasonable control

For damaged shipments, customers may be asked to provide photographs of the package and product for verification purposes.

9. Refused or Undeliverable Packages

If a package is refused by the customer or deemed undeliverable due to incorrect information provided by the customer, the order may be returned to the sender.

In such cases:

• Original shipping charges may not be refunded
• Return shipping and handling fees may be deducted from any eligible refund

10. Split Shipments

In some situations, orders containing multiple products may be shipped separately depending on inventory availability or logistical considerations.

Customers may receive multiple packages for a single order.

11. Force Majeure

We are not liable for shipping delays, delivery failures, or service interruptions caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Pandemics
• Government actions
• Labor strikes
• Transportation interruptions
• Customs delays
• Severe weather
• Technical failures

12. Policy Updates

We reserve the right to modify or update this Shipping Policy at any time without prior notice.

Changes become effective immediately upon posting on this page.

Continued use of the website after updates constitutes acceptance of the revised policy.

13. Contact Information

If you have any questions regarding shipping, delivery, or order status, please contact us:

Bozhou Boke Network Technology Co., Ltd.
Room 1313, Kangmei Building, Intersection of Yangsheng Avenue and Jian’an Road, High-Tech Zone, Bozhou, Anhui, China

Email: bokekeji@outlook.com